Job Description
Fuel Poverty Support Officer
Salary: Between £22,000-£26,000 per annum (depending on experience)
Location: Edinburgh. Blended working (home & Edinburgh office).
Closing Date: 12 November 2023
Ref: MM 1087
Energy Saving Trust is an independent organisation working to address the climate emergency.
Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.
At Energy Saving Trust we don t just offer jobs we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.
As well as investing in our mission, we invest in our people and culture. We re committed to creating an engaging, supportive and inclusive workplace for all and providing opportunities for development, training and growth. We also provide a range of benefits such as flexible working, an employee assistance programme and a wellbeing allowance. Please see our careers page for more information on why Energy Saving Trust is a great place to work.
The team
We manage the national Home Energy Scotland service on behalf of the Scottish Government. Joining our team means joining an award-winning advice service that supports hundreds of thousands of households across Scotland every year to make their homes warmer, more affordable, and sustainable.
The climate emergency and the current fuel price crisis means the work of Home Energy Scotland has never been more important. Our team is making a real difference to people s lives, and we are also growing rapidly which is why we need more skilled and dedicated people to join our team now.
We collaborate with colleagues across the Energy Saving Trust as well as working with external partners in Scotland. You will be working with people and organisations to help tackle fuel poverty and the climate emergency, both directly, and through a network of regional advice centres covering all of Scotland.
The role
This is an exciting role within the Home Energy Scotland team, reporting to the Fuel Poverty Partnerships Manager, Home Energy Scotland. You will be a key player, working with specialist Energy carers and advisors in the Home Energy Scotland advice centres, Energy Saving Trust colleagues in the Home Energy Scotland team and with external stakeholders to support the successful delivery of the fuel poverty programmes.
What you ll do
You will assist with all elements of programme management. This will include engaging with a variety of external stakeholders, monitoring of progress against project plans and preparing reports.
Support and manage correspondence relating to Warmer Homes Scotland application appeals and complex cases, helping householders get support to manage their energy use and costs.
Provide guidance to advice centres on applications for Warmer Homes Scotland, and for crisis funding, for vulnerable fuel poor households.
Support the specialist advisors and Energy carers in the Home Energy Scotland network who work directly with vulnerable households with training, information, processes, and reporting.
What you ll bring
Excellent communication skills, ability to build and maintain relationships with internal and external stakeholders.
Ability to work to deadlines, handle change, solve problems and make tactical and strategic decisions.
Knowledge of energy efficiency and fuel poverty, interest in social justice and sustainability.
This is a permanent position. Our standard weekly hours are 37.5 hours, Monday to Friday. This will need to be a full-time role.
We are open to flexible working locations (within the UK) and as standard we offer all contracts on blended (home and office-based) working.
To apply, please visit our website and send your CV and cover letter. In your cover letter please explain how you meet the essential areas in the job description. Please state the job reference you are applying for in the subject line. Applications submitted without a covering letter will not be considered.
Applications close midnight, Sunday 12 November 2023. Interviews are intended to be held week commencing 13 November 2023.
If you think you may need additional support or adjustments made to any part of the application/recruitment process, please get in touch.
The majority of our people are working from home but have access to our office locations Edinburgh, London, Cardiff and Belfast. We will we be happy to discuss this and our blended working model at the interview stage with you.
Please note that we are unable to provide sponsorship for this post. In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK.
Our commitment to creating a diverse, inclusive and equitable workplace.
To address the urgent challenges posed by the climate emergency, we need a diversity of people, experiences and ideas. We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust. If there is anything we can do to support you in applying, please get in touch with us. Please note that we will always ensure that a fair recruitment process is followed for all candidates and appointments will be made based on merit.
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