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Job Description

Role Overview

We are one of the largest transport operators in Scotland. Having been in operation for 167 years, we continue to grow and evolve.

In May 2023, we transitioned a new ticketing platform (eBooking) across the network providing a more modern and efficient ticketing experience for our customers. Following this implementation we require an experienced credit controller to join the team for an initial contract period of 12 months.

As a customer facing role you will be representing the business to ensure resolution of customer queries received during the stabilisation of eBooking. This role is heavily involved in customer interaction, therefore this will require excellent communication skills, good levels of diplomacy and the ability to inspire customer loyalty and satisfaction.

This role will use analytical skills to monitor and track queries, improve aged debt settlement via customer collection, increase the levels of customers settling debt automatically and report performance indicator background to the Financial Data Analyst.

Principal accountabilities:

A credit controller’s primary function is to collect and reconcile credit notes and invoices owed to the company. They manage customer accounts, ensuring that new customers have healthy credit and that existing customers have settled monthly accounts in a timely manner.

Credit controller duties and responsibilities include:

• Customer Relationship Management
• Responding to client queries in line with defined targets
• Providing administrative support to the wider revenue team
• Monitor debtor account balances escalating any concerns
• Reducing debtors’ ‘Days Sales Outstanding’
• Adhere to credit and collection procedures
• Interpret key data analytics, reporting output to highlight technical defects and process non-compliance.

Qualifications, skills and experience

• Experience in credit control or customer service with an ERP system background
• Excellent interpersonal skills
• Excellent communication and negotiation skills
• Able to clearly explain financial matters
• Business acumen
• High attention to detail
• Problem solving skills
• The ability to prioritise a heavy workload
• Good analytical skills