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Job Description

28 September 2023 Permanent Full Time Employers

Join our team!This role sits within our Stadia division, catering for fans and visitors at prestigious stadiums across the UK. With matchdays, concerts, conferences, and banquets to be catered for, our specialist teams are experts in adapting to our client’s needs with locally sourced seasonal menu’s. At the heart of the matchday experience, we bring choice, quality, and value for money to some of the most prestigious sports venues across the UK.What you’ll be doing This strategic role is accountable for building strong client relationships and identifying new opportunities to support the growth of the business whilst ensuring both Client and Company objectives and exemplary standards are met.The Venue Director will be responsible for the sustained growth of turnover and net operating profits by overseeing the operations of match day as well as driving revenue through large conference and event sales non-match days.The Director will be Responsible for managing a team to deliver innovative solutions and quality service in line with business objectives and Elior UK standards to achieve and maximise set targets. Establish and maintain a committed and engaged team.As Venue Director for Elior you will be expected to have:Overall accountability for operational delivery, quality control and achieving consistent guest and client satisfactionStrategic planning and management of the delivery of all business to business commercial income, proactively identifying new, innovative revenue streams, growing the overall bottom line.Lead Heads of Departments to ensure proactive management of teams on site. Accountable for recruiting, supporting, training and people development to deliver an efficient, high-quality service to Elior UK, our customer, and clients.Accountable for ensuring ongoing team communications, including building internal and external relationships, management reporting and client liaison to enable operational excellence.Accountable for creating a platform for financial growth through cost control and culinary excellence.Accountable for COSHH, Food Safety, H&S, legal regulations, environmental policies and duty of care to customers and colleaguesAccountable for creating a C&E platform for financial growth through pipeline development and creating profitable, solution focussed bids, by working closely with finance and operations. Responsible for reviewing the current market to identify future opportunities for growth.Pro-actively selling external space and secure large volume corporate businessAccountable for preparing and presenting excellent sales proposals; that are well written, financially viable and present innovative and appropriate market leading solutions.Managing third party stakeholders across the site to ensure they uphold the organisations values and deliver expectations.What can you bring?The experience and knowledge we are looking for from the future Venue Director include:Senior operational contract management experience including leading and inspiring large teams to deliver exceptional service and commercial resultsExcellent client and stakeholder management presence and interpersonal skillsPassion and hunger for leading an exceptional hospitality experience, able to inspire the entire and varied team to deliver the best possible food, service, and standardsCommercial knowledge of budgeting, forecasting and effective cost control managementBalances a structured approach, resilience, and problem-solving skills with the ability to flex and adapt as requiredPrevious experience of delivering major events/projects to deadline and within cost parametersA strong sales background with exceptional interpersonal skillsExperience of the C&E function within a venue and knowledge of large event salesThe creation and implementation of a C&E sales strategy to drive large volume eventsA strategic individual with detailed commercial acumen and a real hunger to achievePrevious P&L accountability and evidence of commercial acumen; entrepreneurial spiritStrong problem-solving skills and not phased by unforeseen challengesAbility to work under pressure and make sound decisions in fast-paced environmentOur way of saying thank you At Elior, we strive to ensure that our colleagues feel appreciated & rewarded, which is why we offer generous rewards & benefits in exchange for your dedicated efforts.FREE On-Site Lunches: Enjoy complimentary lunches, saving you time & money while ensuring you stay nourished & energised throughout the day.Support Your Way of Life:Flexible Working: We offer full-time & part-time roles, with varying shift patterns across the business. Allowing colleagues the flexibility to balance their personal & professional commitmentsHoliday Allowance: Relax & recharge with 28 days holidayFamily Leave: Prioritise family commitments with flexible leave optionsPaid Charity Leave: Make a positive impact with two additional paid days for charity workBig Enough for Growth, Small Enough to Connect:Opportunities for career progression while developing a close-knit communitySupporting You Through Life’s Ups & Downs:Access mental health support & comprehensive wellbeing benefitsKeeping Finances & Wellbeing in Mind:Life assurance, workplace pension schemes, discounts, cashback, entertainment, leisure discounts, & a cycle-to-work schemeWhy it’s great to work for us Elior is a multi-award-winning people business and one of the UK’s leading contract caterers, with over 10,000 colleagues operating across a diverse range of sectors including:Workplaces & Office SpaceSporting Venues & StadiumsAttraction & Heritage SitesPublic Sector & DefenceHealth, Care & HospitalsSchools, Colleges & UniversitiesAlong with our purpose of enriching lives everywhere, every day, we’re committed to an inclusive culture and want our people to feel appreciated, supported, and fulfilled.That’s why 85% of colleagues tell us how proud they are to work for us!Elior Celebrates EqualityOur aim is to celebrate a culture of equality, diversity, and inclusion, continuing to make Elior a great place to work!Every colleague has a distinctive set of values, skills, and aspirations. To ensure that we attract, develop, and retain best people from the widest possible talent pool we’re committed to providing an inclusive environment where our colleagues fulfil their potential and have the opportunity to succeed