Job Description
Customer Service AdvisorGlasgowPerm and full time (multiple shifts available)13th November start date£20,500Are you passionate about providing world class customer service? Do you enjoy helping others resolve their problems? Want a challenge you can get your teeth stuck into?We are recruiting for Customer Service Advisors for a leading financial services client in the heart of Glasgow. If you have a confident yet empathetic approach, then this role is for you!What will you be doing? Managing a portfolio of your own customers from complaint through to completion Taking inbound calls from customers with enthusiasm and confidence to ensure that you leave the customer feeling valued and appreciated Delivering a service where empathy and building rapport are central Energetically and enthusiastically work as part of a high performing team Taking full ownership and use initiative to resolve customer queries within first contact resolution and deliver a personal service Pro-actively identify the best solutions for each customer that will also create value for the company and actively develop the brand Adhering to company and industry standards and working to their guidelinesWhat do you need to apply? Strong IT skills as you will be working from multiple systems Confident and the ability to control the call An empathetic approach Attention to detail Ability to multitask under pressure Great communication skillsWhat do you get in return? Discount cards & reduced cost insurance products Great Glasgow City Centre location Hybrid after training Contributory pension scheme Great career path with progression opportunities Access to amazing saving plans No weekends or late evenings! Generous holiday allowance and option to buy or sell moreAnd lots more Please note successful candidates must be must be able to pass a disclosure, credit check and reference check as part of the recruitment process.Sounds like the perfect opportunity? – Get in touch today
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