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Job Description

Position: Administrative Officer – Case Progression Officer

Location: Glasgow

Salary: £12.84 per hour – an increase for AHW (Annualised Hours) in January 2024

Assignment: Temporary 6-month with possibility of extension to 12 months

Hours: 37 hours per week, possibility of 4 day week shift work from January

Hybrid working: – 2 days in the office & 3 days at home

Brook Street in partnership with the Home Office has a fantastic opportunity to join their existing team of admin officers as a Case Progression Officer.

You will be working in a busy department, dealing directly with casework preparation, correspondence, and written representations within short time frames. It is a role which changes from day to day. The role will challenge you but is also rewarding, varied and interesting, and can provide a good insight into the varying roles in Home Office.

The ability to work calmly under pressure is essential, you will need to be resilient and capable of working within process-driven situations.

Day-to-day duties:

• Ensuring case files are decision-ready for casework, appeals or removal processes
• Creating appeal bundles
• Tasks associated with intake /work flow
• Reviewing detention in line with published policy and guidance
• Providing written explanations for proposed decision
• Ensuring work is completed accurately and within agreed timescales
• Updating relevant databases
• Providing support by undertaking a range of administrative tasks such as case tracking, monitoring electronic in-boxes, issuing letters, responding to correspondence, and updating relevant databases and files
• Supporting the team with ad-hoc admin work
• Not customer facing at any point, but some customer contact via emails or solicitors

Required skills/experience:

• Experience of working quickly in a fast-paced environment
• Good communication and writing skills
• Interpersonal skills to build productive relationships
• Able to use IT systems proficiently
• Committed to meeting the high standards of conduct and behaviour that is expected of a civil servant.
• Team work and working independently
• A positive approach
• Flexibility/agility, adapting to the needs of the team

Desirable Criteria:

• Experience of using continuous improvement techniques to improve performance and engagement
• Experience of working in an immigration or asylum capacity would be advantageous

Training:

• 4 weeks training – On-site: 9 am to 5 pm
• 4 weeks – Buddy training
• no block holidays during the 8 weeks training period

You will be required to undertake security clearance for these roles, and it is imperative that you hold a valid passport and be able to provide two proofs of current address and a proof of national insurance document. Start dates will be confirmed once we have had clearance back but will be expected to be around November.Due to the volume of applications we receive, if you do not hear back within 7 days, please assume that you have been unsuccessful.