Job Description
Energy Advisor – Multi channel Salary: £22,518 per annum, rising to £23,097 following a successful probationary period Location: Edinburgh/Blended working (home & Edinburgh office)
Closing Date: 6 November 2023 Ref: RD 1131
Energy Saving Trust is an independent organisation working to address the climate emergency.
Energy Saving Trust is a leading and trusted organisation, dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.
At Energy Saving Trust we don’t just offer jobs – we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.
As well as investing in our mission, we invest in our people and culture. We’re committed to creating an engaging, supportive and inclusive workplace for all and providing opportunities for development, training and growth. We also provide a range of benefits such as flexible working, an employee assistance programme and a wellbeing allowance. Please see our careers page for more information on why Energy Saving Trust is a great place to work.
The team
We have an exciting opportunity for you to join our extended hours team as an Energy Advisor, which forms part of Home Energy Scotland’s award winning service, to enable us to support as many householders as possible during the winter period.
You will be one of three new advisors joining the team and will be responsible for providing energy advice to householders. Home Energy Scotland prides itself on delivering world class customer service, therefore your passion for customer service and effective delivery of customer journeys is essential. You will speak with a wide range of customers on the phone and online therefore your ability to listen, empathise and help customers to act defines success in this role.
The role
You will be responsible for providing energy advice to householders to motivate and enable them to take action to reduce their fuel bills, cut carbon emissions and make their homes warmer and more comfortable via online and digital platforms along with inbound/outbound calls.
We pride ourselves in upskilling our people and we will start to grow your knowledge of our services and energy efficiency straight away. The Home Energy Scotland advisor induction programme is an SQA accredited qualification, as well as this, you will also complete the City and Guilds, Energy Awareness in the Home qualification.
We will support you throughout your training with ongoing mentoring, coaching and development. Your total working hours will be 37.5 hours a week covering the period of: 12pm -8:30pm Monday-Friday (shift will be discussed at interview). The role is home-based therefore you will be able to work remotely anywhere within Scotland. IT equipment will be provided.
What you’ll do
Provide advice over many different aspects of loans, grants, and schemes within Scotland. Emails, digital platform communication such as Twitter/Facebook etc. along with providing world class customer service via Inbound and outbound calls in the evenings. Cover a wide range of knowledge and support to all areas in Scotland.
What you’ll bring
A proven track record of delivering excellent customer service in an advice setting. The ability to learn and apply new knowledge quickly. Excellent verbal and written communication skills; including ability to communicate technical subject matter clearly and effectively with vulnerable customers. Ability to record data accurately while speaking to a customer. The ability to work under own initiative with minimal supervision. Sound knowledge of using MS Office suite, as well as social media platforms. An understanding of how digital communication platforms work.
This is a permanent position. Our standard weekly hours are 37.5 hours, Monday to Friday. This will need to be a full-time role.
We are open to flexible working locations (within the UK) and as standard we offer all contracts on blended (home and office-based) working.
To apply, please visit our website and send your CV and cover letter. In your cover letter please explain how you meet the essential areas in the job description. Please state the job reference you are applying for in the subject line. Applications submitted without a covering letter will not be considered.
Applications close 5pm, 6 November 2023. Interviews are intended to be held week commencing 13 November 2023.
If you think you may need additional support or adjustments made to any part of the application/recruitment process, please get in touch.
The majority of our people are working from home but have access to our office locations – Edinburgh, London, Cardiff and Belfast. We will we be happy to discuss this and our blended working model at the interview stage with you.
Please note that we are unable to provide sponsorship for this post. In order to apply for this post, you must be able to demonstrate your eligibility to work in the UK.
Our commitment to creating a diverse, inclusive and equitable workplace To address the urgent challenges posed by the climate emergency, we need a diversity of people, experiences and ideas. We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust. If there is anything we can do to support you in applying, please get in touch with us. Please note that we will always ensure that a fair recruitment process is followed for all candidates and appointments will be made based on merit.
