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Job Description

Fraud and scams turn lives upside down. You could stop them happening. Be part of an award winning contact centre team who combat fraud and scams every day. Huntswood is looking for Customer Service Advisors to support our client’s customers within their fraud contact centre. If you have great customer service experience, excellent listening skills and want to protect customers then we have a great role for you. Start Date: 13th and 27th November 2023 Day Rate: £130 a day – Umbrella only recruitment – This is only available to individuals working via an Umbrella company, we can assist you with this Location: Glasgow/Hybrid – You will need to be available to work in the office 2 times a week. Training will be provided on a hybrid working model and your first three weeks live in the role will be fully site based. Working hours: 40 hours per week, on a rotational shift basis between 8.45am – 8pm Monday – Friday, 8.45am-6.30pm on Saturdays. Flexibility is required, no Sunday working. What Huntswood can offer: An initial 6-month contract with the opportunity to go permanent after this time £130 a day initially moving to a salary approx. £23,184 plus benefits – Once permanent you will also have a wide range of benefits to choose from and tailor to your needs, including healthcare, wellbeing apps, pension contributions, plus much more.What Huntswood is looking for: Experience working in a telephony-based customer service role Experience within financial services would be desirable Excellent communications skills and the ability to talk to all types of customers Commitment to work at client’s office in Glasgow on a hybrid basis Ability to work independently as well as being able to work as a team Strong attention to detail Ability to navigate through a number of in-house databases Good MS Office skills, particularly MS WordAs a Fraud Customer Service Advisor, you’ll play a vital role in helping to protect our customers each day. Taking inbound calls supporting customers who are dealing with fraud, scam, and payment queries. Using your exceptional listening and communication skills to support the customers during this difficult situation. you will help customer resolve their concerns over the phone using your common-sense approach, making their call journey as easy and smooth as possible. Huntswood is an organisation born of the desire to make a positive difference and key to that are people in the organisation. So, if you want to join this growing team of excellent associates and make a positive difference apply now! ‘It’s not just about what we do, but the way we do it. And it’s our values that make us special.’ To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details